Service Center Supervisor – East Java
Responsibilities
- Supervise the implementation of operation plan in Acer Service Center (ASC) to be in line with SOP so as to achieve the agreed level of SLA and CSI.
- Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
- Coordinate & monitor service operation team (front desk, spare part warehouse and engineer) in order to provide excellence service & to achieve level of SLA and CSI
- Execute program in Service Operation function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, 5S, etc., in order to increase level of Customer Satisfaction Index (CSI)
- Set up internal meeting for Service Operation team which related to Operation of ASC in order to achieve high performance of ASC Team.
- Provide weekly report which including on case quantity (closed and waiting collection, repetitive case ), customer trend, SLA, pending status, spare part warehouse & engineer team performance to be submitted to Superior.
Requirements
- To be placed in Surabaya
- Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
- Maximum 35 years old
- Minimum 5 years working experience in supervisory level
- Experience in Service Center Operation in Electronic/Consumer Electronics and IT Industries
- Self motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential
Marketing Communication Coordinator – East Java (MC)
Responsibilities
- Work closely with the user/client team in the delivery of marketing activities
- Provide recommendation to user on the marketing event to be executed and accommodate necessary things which relates to the event in order to support the successful of the event program
- Deal and brief with other related parties for the event program (i.e., venue, agency, EO, etc ) to ensure the event execute is met user expectation and in line with the objective of the program
- Overseeing and advising on the implementation of a project to be in line with branding guideline
- Execute activities which relates to ATL/BTL to support other related departments in promoting Acer products to be in line with company objectives
- Contributing to the ongoing development and implementation of a project in support of the marketing (commercial) team
Requirements
- To be placed in Surabaya
- Bachelor degree in marketing, public relation or communication from reputable university
- Minimum having 3 - 5 years experience of marketing/communications coordination with 2 years experience in handling an events or exhibition
- Experience and detail in dealing with vendor and become the PIC from concept to final stage
- Have background in BTL activities but not limited to ATL
- Good communication & presentation skil
