Astra provides a full range of quality automobile and motorcycle products for the Indonesian consumer. Astra's market leading position is strengthened at each step of the production value chain through direct ownership of manufacturing, distribution, after sales and services operations, financing, insurance subsidiaries and affiliates as well as through a network of quality suppliers.PT Astra International Tbk is a large and solid Company with wide business interest in automotive, financial services, heavy equipment, agribusiness, information technology, and infrastructure sectors. We are currently seeking for professional candidates with strong analytical ability, high sense of achievement, ability to work under pressure, and fluency in English (both oral and written) to join Astra's winning team.
BUSINESS SERVICE DEVELOPMENT ANALYST (BDEV – C21)
Responsibilities:
- You will be responsible to establish Service Image in the company. Your challenge is to develop your potential by developing concept, implement and monitor Service Quality Standard, being our role model and change agents to communicate and cultivate the programs in order to achieve internalize service culture in all of our process, people and facility.
- S1 degree from Any Major (Preferably experienced in developing Service Standards in banking or financial service company)
- Dynamic team player, self-motivated and pleasant personality
- Strong initiative and able to meet tight deadlines within a fast-paced environment
- English Literate
Responsibilities:
- You will be our role model and change agents in our major branches all over Indonesia. Your challenge is to develop the branch’s business by actively developing a comprehensive action plan, implement, and monitor the growth of the branch to achieve excellence in service, process, and people.
- S1 degree from Any Major.
- Ready for placement throughout Indonesia.
- Good interpersonal and communication skills.
- English literate.
Responsibilities:
- You will develop working system and procedures of handling an effective and efficient claim process, doing survey claim to investigate the cause of loss and gaining data to calculate the loss. One of the other duties is to recommend and evaluate External Surveyor and Loss Adjuster, and the other subcontractor to be qualified. You willalso be authorized to make the decision or recommendation deal with the claim process (accept or reject the claim proposal).
- S1 degree from Any Major
- Minimum of one year experience in a relevant position in customer service driven environment
- Good interpersonal and communication skills.
- English literate.
