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Financial Planning and Analysis Manager - Jakarta
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Responsibilities
- Primary contact for submissions to our Australian corporate office including responding to queries/requests
- Monthly financial forecast submission to corporate including insightful analysis on key drivers of the financial performance
- Manage the forecast and planning model, implement continuous improvements to the corporate financial model
- Take the lead on budgeting including collecting and distributing assumptions to business functions in their budget preparation process, work closely with finance commercial teams
- Identify and monitor Risks and Opportunities to the budget/forecast
- Deliver month end flash results prior to month end completion and highlights the major movement vs budget/forecast
- Manage Capital Expenditure process, ensuring compliance and consistency and provide Capital Expenditure Report on monthly basis in liaise with Technical Commercial team
Requirements
- Having minimum bachelor degree (S1) for Finance or Accounting, which with CMA qualification would be an advantage
- Possess minimum 5 years experience in Finance/Accounting preferably in multinational company and experience of working within financial planning and analysis function or Management accounting would be an advantage
- Advance spread sheeting and system skills (Hyperion & SAP skills of advantage).
- Excellent commercial acumen, analytical and problem solving skills
- Excellent verbal and written communication skills, both in English and Bahasa, and the ability to work closely with the Senior Management team are essential
- Having a 'can-do' attitude, independent, proactive and influential in driving results
- Strong capability to manage timelines and deliverables
Responsibilities
- First point of contact to customer and consumer inquiry, questions or complaints
- Call handling management: greeting, escalation, monitoring & follow-up
- Taking order, monitor and follow-up
- Manage communication among parties: customer/consumer, Sales & Marketing, CCAI Support team and CCI Support team
- Ensure all contacts have been recorded and followed-up properly
Requirements
- A minimum of Diploma Degree from well-known University, preferably having 2 years working experience in customer service area out of which 1 (one) year exposed to call handling activities and order management
- Demonstrates excellent capability in dealing with difficult customer and under pressure situation;
- Have a good customer oriented personality and attitude
- Fast learner, self driven personality, ability to work in a team, willingness to work hard and learn a new thing
- Able to work on night shift, after office hour, on weekend and public holiday, based on the assigned schedule by National Contact Centre Manager
- Computer literate in using standard MS office (MS Word, MS Excel) and familiar with in using Lotus Notes, BASIS Equipment Control/Order Entry would be an advantage
- Having a good communication in English and having working experience in sales area would be considered as a significant plus